Having problems logging into the site? There are many different causes for login difficulty. I will list as many of them below as I can and will provide some steps for your use that will assist in resolving the problem quickly and easily.

FIRST AND FOREMOST --- FIREWALLS AND PROXY SERVERS MAY PREVENT LOGIN. DISABLE THEM BEFORE ATTEMPTING TO LOGIN. DO NOT LOGIN MORE THAN SIX TIMES AN HOUR AS IT WILL SUSPEND YOUR ACCOUNT.

Cookies and why you need them:

Cookies have received a bad reputation because they can be used in ways that can compromise your personal information and/or can be used to track you activities on the Internet. Some websites allowed other websites to place what is called a third party cookie that would track your visits to any of the site that they had working relationships with usually for monetary compensation. DDAF Productions never involves itself in such practices. We do however use cookies to remember your username and password if you wish to do so on some of our sites. We also place cookies to aide in identifying you in order to personalize your browsing experience such as in our image galleries where cookies are used to remember you image size preference. These cookies and the information they contain are not made available by DDAF Productions to any third party.

If you would like more information on how to manage the cookies on your browser please click here.

1. When I try to login I am redirected back to the 403 Forbidden Page. Why?

This is caused by a suspended account. Accounts can be suspended automatically by the password software when it is accessed from to many different IP addresses, when it is logged into over X number of times in an hour, or other reasons. Sometimes, when a member has been with the site for a while or moves a great deal (travels), an account can be suspended for IP abuse by mistake. If you account is suspended, please contact support@ddafsupport.com and we will look into what may have happened and attempt to get the situation worked out.

Another cause of this problem is someone attempting to gain access and has their IP suspended, it is added to a special file that denies access to not only the members area but also to the login page itself. This is supposed to help slow down brute force attacks and it works. The problem is that sometimes dial-up wannabe hackers use dynamic IP addresses (or others may use spoofed addresses) that may actually be the IP address you are now surfing with and this can cause problems. They get their IP suspended, get a new IP and start hacking again. You however connect to the IP that was suspended and dont know why you can not get to the site. Give it a little time (an hour at most) and check again. The list resets itself.

If you experience any other trouble and are sure that your account is still active (check the status of your account with your billing company BEFORE contacting our support), please send and email to support@ddafsupport.com

Email to support@ddafsupport.com MUST contain at least two of the following items:

1. Your login Username
2. Your login Password
3. Your First AND Last Name
4. The email address you used when you joined the site.
5. Your Subscription ID.
6. Your Transaction Number.

With this information we can locate your account and figure out what is going on. If you email support without two of the items listed above your email will be returned to you unanswered with a request for the required information.

For all other problems/questions contact support@ddafsupport.com